Help Center
Find answers, manage your services, and get help with your Oriental products.
System Maintenance
The system will be unavailable on Sunday, August 20, 2026, from 1:00 a.m. to 4:00 a.m.
Quick help
Report a lost or stolen card
Report a lost or stolen Oriental MasterCard® Debit Card directly in the Oriental App. You can also chat with us here or call 787.620.0000.
Lock or unlock your card
Temporarily lock or unlock your Oriental MasterCard® Debit Card using the Oriental App. You may also chat with us here or call 787.620.0000.
TUTORIALS
Recover Username or Password
Forgot your username or password? Follow these steps to regain access to your account.
TUTORIALS
View e‑Statements
Access your electronic statements by following these steps.
Update Personal Information
Update your address, phone number, or email through the Oriental App. You can also contact us via chat.
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