Help Center

Find answers, manage your services, and get help with your Oriental products.

System Maintenance

The system will be unavailable on Sunday, August 20, 2026, from 1:00 a.m. to 4:00 a.m.

Quick help

Routing & transit number

Oriental’s routing and transit number in Puerto Rico is 221571415. St. Thomas: 021606056. St. Croix: 021606069

Report a lost or stolen card

Report a lost or stolen Oriental MasterCard® Debit Card directly in the Oriental App. You can also chat with us here or call 787.620.0000.

Lock or unlock your card

Temporarily lock or unlock your Oriental MasterCard® Debit Card using the Oriental App. You may also chat with us here or call 787.620.0000.

TUTORIALS

Recover Username or Password

Forgot your username or password? Follow these steps to regain access to your account.

TUTORIALS

View e‑Statements

Access your electronic statements by following these steps.

Update Personal Information

Update your address, phone number, or email through the Oriental App. You can also contact us via chat.

Help with my account

View account statements
Dispute a transaction
Activate or replace a card
Request an account certification
Set up direct deposit

View account statements

Follow these steps to view your electronic statements.

TUTORIALS

Follow these steps to view your electronic statements.

Dispute a transaction

Submit a transaction dispute through the Oriental App or contact us via chat.

Activate or replace a card

Activate a new card or request a replacement using the Oriental App. You may also contact us via chat.

Request an Account Certification

Request an account certification through the Oriental App:

1. Go to Documents
2. Select Other Documents
3. Choose Account Certification
4. Complete and submit your request

Set Up Direct Deposit

Configure direct deposit using the Oriental App or your employer’s portal.

Help with my loan

Make a loan payment
Set Up Automatic Payments
Report an error
Loan details
Payoff balance

Make a loan payment

Choose the payment option that works best for you:

1. Direct payment from an Oriental deposit account or automatic payments from any bank account

2. Oriental App under "Other payment options"

3. By phone: Mortgages 787.767.8585, Auto 787.777.7171, Personal 787.777.7117.

4. At branches or live teller ATMs

Set Up Automatic Payments

Manage automatic payments in the Oriental App:

1. Select the loan account

2. Choose payment method and options, add an email for confirmation, tap "Continue".

3. To cancel, select "Turn off automatic payment".

Reminder: To schedule automatic payments on a loan, it cannot be more than 30 days past due.

Report an Error

Report an error through the Oriental App or contact us via chat.

Loan Details

View detailed loan information directly in the Oriental App.

Payoff balance

Request your payoff balance through the Oriental App:  

Within Account Services, under "Other Account Services", select "Payoff Balance", complete the required information, and submit your request.

Security & fraud

Types of fraud
Security tips
Protect your information
Prevent fraud

Types of fraud

Phishing

Fraudulent emails or messages designed to steal personal or banking information.

Spam

Unsolicited messages that may direct you to unsafe websites or request sensitive data.

Spyware

Malicious software that captures personal or login information without consent.

Skimming

Illegal devices placed on ATMs to capture card information.

Security tips

Oriental will never ask for:

Your full Social Security number
Contraseña de un solo uso
One‑time passcodes
Security question answers
Card PINs

Learn more: https://listos101.orientalbank.com/

Protect Your Information

The financial information you must protect includes:

Online Banking and Oriental App credentials
Debit card PIN
Card number, expiration date, and security code
Social Security number

Learn more: https://listos101.orientalbank.com/

Prevent fraud

Safeguard your debit and credit cards and protect your personal and financial information at all times:

Social Security number
Online Banking and Oriental App username and password
ATM PIN
Card number, expiration date, and security code (debit and credit)

Learn more: https://listos101.orientalbank.com/

Chat

Customer Service Phone

Branch Locator

Routing number: 221571415

Access your accounts

Recover Username or Password

View e‑Statements

Follow these steps to view your electronic statements.