Routing number: ST. THOMAS: 021606056 | st. croix 021606069

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EN
US Virgin Island
Puerto Rico
Personal Comercial
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Personal Comercial
Accessibility
Guideline Statement
At Oriental we are committed to providing accessible customer service to individuals with disabilities. We provide products and services to every person with the same high quality and timeliness regardless of any disability.
Auxiliary Aids and Services
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Accessibility
Raised-line large print checks
Large-print checks with raised (embossed) lines to orient by touch can be ordered for personal checking accounts at Branches.
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ACCESSIBILITY

Reading services

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Accessibility
Reading services

At Oriental, our consultants are properly trained to read and explain banking materials to customers who request assistance with products/services or with their financial transactions.

Because location hours may vary by branch or office, customers must schedule an appointment through any of the customer service channels when reading assistance is needed.

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ACCESSIBILITY

Service Animals

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Accessibility
Service Animals
At Oriental we allow service animals to accompany customers with disabilities in all facilities where the public is allowed. The service animal must comply with the following requirements:
  •  Be under the control of its handler.
  • Be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe and effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Be housebroken.

 

Our staff will offer the individual with the disability the opportunity to obtain products or services without the animal’s presence if the service animal does not meet the previous requirements and there is a legitimate reason to ask that a service animal be removed from the premises.

Bank Premises
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ACCESSIBILITY

Automatic Teller Machines (ATMs) and Live Teller

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ACCESIBILIDAD
Automatic Teller Machines (ATMs) and Live Teller
At Oriental we consider individuals with disabilities when designing, building, or planning for self-service kiosks, including ATMs and Live Teller. All ATMs and Live Teller have speech output capabilities and “Braille” system. Also, the height and reach of the ATM or Live Teller are set to comply with the Americans with Disabilities Act.
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ACCESSIBILITY
Branches and other Public Spaces
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ACCESSIBILITY

Branches and other Public Spaces

Oriental is committed to providing accessible spaces for both customers and employees. Existing spaces are assessed and prioritized for reasonable remediation to render them accessible, complying with applicable legislation and building codes across the U.S. Not only are physical spaces barrier free spaces, but they are also inclusive for everyone.
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ACCESSIBILITY

Service Animals

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Accessibility
Service Animals
At Oriental we allow service animals to accompany customers with disabilities in all facilities where the public is allowed. The service animal must comply with the following requirements:
  •  Be under the control of its handler.
  • Be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe and effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Be housebroken.

 

Our staff will offer the individual with the disability the opportunity to obtain products or services without the animal’s presence if the service animal does not meet the previous requirements and there is a legitimate reason to ask that a service animal be removed from the premises.

Information & Communications
At Oriental we are committed to make information and communications accessible to people with disabilities. We provide accessible ways to communicate with customers to ensure participation and respect no matter how they choose to interact with the Bank.
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ACCESSIBILITY
Customer Service Center
Audio Impaired customers may use text telephone devices (TTY or TDD) to communicate and obtain account and service information at 1.844.249.0700. To use such service, the telephone must be compatible with TTY or TDD devices.
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accessibility
Feedback and Complaints
At Oriental we encourage customers to provide feedback. If you want to provide comments or complaints related to products and services provided to persons with disabilities please contact the bank via chat at orientalbank.com/usvi using the word “accessibility” or through any other available channel.
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accessibility
Webstie
At Oriental we are committed to make the online content as accessible and usable as possible. We believe online banking can and should be barrier-free and that good design should reflect the diversity of the people who interact with it. Our website accessibility efforts are based on the Web Content Accessibility Guidelines (WCAG) 2.1.