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- SECURITY CENTER
- SECURITY ON ORIENTALBANK.COM
- ACCOUNT PROITECTION
- INTERNET FRAUD PROTECTION
- FINANCIAL EXPLOITATION PROTOCOL
- IDENTITY THEFT PREVENTION
Monitoring your transactions and not sharing your PIN are security measurements to always keep in mind.
Protecting your money
Learn about skimming, one of the most common methods of identity theft, and the precautions you need to take when at an ATM.
Encryption is the process through which transferred information is made completely illegible. Once encrypted, this information can only be read by applying unique keys with unique combinations that are impossible to decipher.
Orientalbank.com runs completely on a secure server that uses the high level SSL encryption protocol, which guarantees the complete security of online banking operations, protecting all personal data.
Cookies are small amounts of stored data that allows sending information to the visitor’s Internet browser. These cookies allow us to control the way a visitor navigates through OrientalBank.com and the areas in which they show interest.
This is similar to a traffic report: it controls trends and behaviors, but does not identify the users. It is also possible to use cookies to authenticate the user and the machine that is accessing the site to increase the level of security.
- A new window will open. Click on the "Details" tab and select "Subject". The option identified as "CN" should appear as shown in the image below.
- Click on the "certification Path" tab and choose, for example, cibng.ibanking-services.com. A message saying "This Certificate is OK" should appear in the "Certificate Status" box, as shown in the image below.
Such as "Trojan Horse" is generally considered to be software that is secretly installed on a computer and takes things from it without the permission or knowledge of the user. Spyware may take personal information, business information, bandwidth; or processing capacity and secretly gives it to someone else. The "Trojan Horse" scheme unfolds when malicious software (malware) embeds to a consumer's computer without the consumer being aware of it.
Trojans often come in links or as attachments from unknown email senders. After installation the software detects when a person accesses online banking sites and records the username and password to transmit to the offender. People using public computers, in places like Internet cafes, are often susceptible to Trojans like malware or spyware. Inform yourself of what each one of these identity theft schemes is. In education there is prevention. Defend yourself from identity theft and avoid becoming the next victim!
The elder or dependent adult may also be victimized by care providers or other trusted fiduciaries such as attorneys or investors. Scams are perpetrated by people who are initially strangers but may try to establish an ongoing relationship with these vulnerable persons to exploit them further.
Oriental (the “Bank”) procedures for all branches and the Bank’s Compliance Unit, which must be followed to prevent, detect, investigate and report possible cases of financial exploitation or abuse against bank customers who are Elders or are Dependent Adults.
Financial exploitation can be committed by, scammers, a family member or even the guardian of an Elder or Dependent Adult.
- An Elder or Dependent Adult goes to the bank accompanied by a person, whether a family member or not, who incites or coerces him or her to make a withdrawal, money transfer, loan or other transaction.
- An Elder or Dependent Adult goes to the Bank accompanied by a person, whether a family member or not, who does not allow them to talk directly with bank personnel.
- An Elder or Dependent Adult appears dazed, nervous, or afraid.
- An Elder or Dependent Adult does not remember certain financial transactions in his or her account(s) or claims not to have authorized one or more transactions and shows concern or confusion about it.
- An Elder or Dependent Adult shows concern or confusion over the balance sheets of his or her account(s).
- An Elder or Dependent Adult goes to the Bank accompanied by a person, whether a family member or not, that appears to be overly interested in his or her financial statement.
- An Elder or Dependent Adult offers contradictory or questionable explanations for financial transactions.
- An Elder or Dependent Adult appears fearful of being evicted or committed to an institution if he or she does not give money to the person in charge of his or her care.
- An Elder or Dependent Adult, in physical appearance, looks like he or she is not receiving required care, according to his or her needs and financial condition.
- A person or a family member who consistently seeks guidance on financial benefits for a vulnerable person without his or her consent.
- More than one person or family member claims to have guardianship over an Elder or Dependent Adult and his or her property.
- A person claiming to have custody or to have been designated as the authorized person to handle an Elder or Dependent Adult’s accounts refuses to show proof of his or her authority or provides contradictory proof.
- Falsifies the signature of an Elder or Dependent Adult.
- Use the Elder or Dependent Adult pension or insurance money for his or her own benefit.
- Without the Elder or Dependent Adult’s consent, the exploiter requests a change of residential or mailing address from the one previously reported by an Elder or Dependent Adult, closes bank accounts, withdraws large sums of money from his or her accounts or cancels all of his or her insurance.
You are responsible for protecting your password and account information by:
- Avoid online banking on unsecured wifi systems such as Internet Cafes and public areas and operate only from PCs at home.
- Never reveal password to anyone.
- Never reveal password to anyone..
- Protect your online passwords and security questions. Don’t write them down or share them with anyone.
- Never reply to online queries from a bank about account or personal details. The personal information should not be kept in a public computer or in emails.
A very easy way to protect your personal information is to limit the amount of paper that has your personal information printed on it. Criminals have been known to get this paper by stealing mail from your mailbox or even by taking it out of your trash.
Here are some ways you can eliminate paper and increase your security:
- Reduce the amount of mail you receive that displays personal information..
- Shred unnecessary financial documents immediately before throwing them away.
- Stop receiving account statements in the mail. Sign-in to Internet Banking, go to the "Statements" section on the left-hand menu, and change your statements delivery method.
Oriental Online’s Internet Banking has a 'last logged in' panel on the website. If you notice irregularities (like you are logging in after two days, but the panel says you logged in that morning), report the matter immediately to your bank and change your password right away.
Always log out when you exit the online banking portal. Close the browser to ensure that your secure session is terminated. Never exit simply by closing the browser.
Regularly check for security updates for your computer's operating system. Most security updates are aimed at reducing risks to your computer, these may be data-related or otherwise. Make sure that your operating system and browser have the latest security patches installed. And, always install these only from trusted websites.
Install a personal firewall to prevent hackers from gaining unauthorized access to your computer, especially if you connect to the Internet through a cable or a DSL modem.
We ask our customer not to submit by electronic mail (email) confidential information such as social security numbers, account numbers or birthdates. Email systems do not have the necessary security measures to encrypt and maintain the data secured. Potentially all emails can be viewed by unauthorized individuals.
For more information visit the Comisión Federal de Comercio. You may also request educational material regarding identity theft writing to:
Consumer Response Center
Federal Trade Commission
600 Pennsylvania Ave. NW, H-130
Washington, DC 20580